dalelio-managementThe Story of D’Alelio Management

The D’Alelio Management Company is a family owned multi-unit Dunkin Donuts franchise network. The Company is owned and operated by 3 siblings Ralph D’Alelio Jr, Mitzi (D’Alelio) Lawlor and Gary D’Alelio. The three pride themselves on running great stores; being a compassionate neighbor and giving back to the communities they do business in. The company wasn’t always run by the children. In fact it was their parents Helen and Ralph Sr. who started the company with their first location in 1977 in Union Square Somerville. Ralph Jr. was working at that location when it went for sale. He begged his parents to buy the store so he could continue working there. The D’Alelio’s scrimped and saved to make the dream happen. Helen and Ralph Sr. were the driving force. They had a vision and a dream to expand the business so their children would have continued employment. Helen was a master at running the business and negotiating deals. The family continued expanding by opening restaurants in Medford, Cambridge and Charlestown. Today the D’Alelio Family own and operate 18 Dunkin’ Donut franchises throughout the greater Boston area.


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About Dunkin’ Donuts

Based in Canton, MA, Dunkin’ Brands, Inc. is responsible for the worldwide development and marketing of quick service restaurant brands including Dunkin’ Donuts and Baskin-Robbins. Dunkin’ Donuts is the world’s largest coffee and baked goods chain, serving more than 2.7 million customers per day. Dunkin’ Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

Dunkin’ Donuts was founded in 1946 by Bill Rosenberg and was originally known as Industrial Luncheon Services, a Company that delivered meals and coffee break snacks to factory workers in the Boston area. The success of the Company led Rosenberg to open his first coffee and donut shop, the Open Kettle. In 1950, Rosenberg opened the first store known as Dunkin’ Donuts in Quincy, MA. Dunkin’ Donuts licensed the first of many franchises in 1955.

There are over 6,000 Dunkin’ Donuts worldwide in 30 countries. In the U.S. there are over 4,400 Dunkin’ Donuts locations across 36 states. Internationally, there are over 1,700 Dunkin’ Donuts locations in 29 countries. The growth can be attributed to its quality products, loyal customers, as well as the exacting standards the Company requires for the preparation of every product. Every Dunkin’ Donuts franchisee attends an intensive five week program at Dunkin’ Donuts University (established in 1966).

For more information about Dunkin’ Brands click here to visit their website.

The Management Company:

The D’Alelio Management Company could not be successful without the help of our extraordinary team. We take pride in hiring great people. Our team is a very dedicated and knowledgeable group of individuals who have a passion for excellence.

Each family member has a vital role in the organization:


Mitzi D'Alelio Lawlor

President & CEO (Chief Executive Officer)

Mitzi has over 35 years of experience in the Dunkin' Donuts business. She is well known and respected in the Dunkin' Donuts community. Mitzi is currently a member of the Boston Ad Committee and the Boston Pricing Committee. Mitzi focuses on Strategic Planning, Accounting and Finance. She also handles legal work and succession planning. Mitzi holds a BS from Massachusetts College of Liberal Arts and an MBA from Bentley University.

Gary D'Alelio

Vice-President & COO (Chief Operating Officer)

Gary has over 35 years of experience in the Dunkin' Donuts business. He specializes in the operations, people and organizational development. He also handles the Information Technology related growth. He is always looking for ways to upgrade and improve our technology through innovation. Gary works directly with Dunkin' Brands' operational group and serves as the Vice Chairperson of the Northeast Regional Advisory Council. Gary studied management at Salem State University.

Ralph D'Alelio

CDO (Chief Development Officer)

Ralph has over 45 years of experience Dunkin' Donuts experience. He started working at his Uncle's Dunkin' Donuts in Somerville at the age of 15. Today, Ralph specializes in operations, construction of new sites and remodels. He currently oversees the maintenance department to ensure all restaurants are properly in good working order. Ralph studied electrical technology at Benjamin Franklin Institute of Technology.


Management Team:

  • Dawn Kelsey: Manager of Human Resources and Information Manager
  • Kumar Shrestha: Multi Unit Leader
  • Lakhvir Singh: Multi Unit Leader
  • Mary Cova: Office Manager
  • Jackie Maalouf: Training Manager